Returns and Exchanges

We have a 14-day return policy, which means you have 14 days after your order is delivered to request a return.

To be eligible for a return:

• Your item must be in a re-sellable condition: unworn or unused, with tags, and in its original packaging.

• You must provide a receipt or proof of purchase.

At this time, we are unable to offer free returns. Customers are responsible for securely packaging the item to ensure it arrives in sellable condition, and we strongly advise using tracked shipping.

Please note:

• Shipments may be subject to import duties and taxes. All applicable duties, fees, and any additional charges for customs clearance are the responsibility of the customer.

To initiate a return, please contact us at management@macleodmotor.com. We will provide you with the returns shipping address and are available to assist with any queries relating to the return, exchange, or products damaged upon arrival.

Macleod Motor Co Ltd reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use.

You can always contact us for any return questions at management@macleodmotor.com.

Refunds and Discounts

• Refunds for delivery fees will only be issued in cases where the return is due to a fault with our product. Exchanges, however, are not subject to reshipping fees.

• If a refund or exchange nullifies any shipping or promotional discounts applied to the original order (e.g., free delivery or a percentage discount for orders over a certain value), these discounts will be deducted from the refund amount. For example, if you received free delivery on your original order but a return lowers the order value below the free delivery threshold, the standard delivery fee will be deducted from your refund.

Cancellations

Once an order has been dispatched, it cannot be canceled or modified. If you wish to proceed with an exchange or refund, the item will need to be returned to us at the customer’s expense.

EU VAT and Duties for Orders Over €150

For orders shipped to the EU with a value exceeding €150, VAT and duties are not covered under the IOSS scheme. These charges are determined by local customs authorities and must be paid by the customer upon import. Orders under €150 will have VAT and duties prepaid under the IOSS scheme.

Damages and Issues

We strive to produce high-quality products that meet our customers' expectations. However, in the unlikely event that you receive a faulty product, we have the following terms and conditions:

• If you receive a product that is damaged or faulty, please contact our customer service team within 14 days of receiving the item to report the issue.

• We will require photographic evidence of the fault before we can process your request.

• We do not accept returns for items that have been altered or customised in any way, or items that have been damaged due to improper care or use.

• If we determine that the product is faulty or damaged due to a manufacturing defect, we will cover the cost of shipping for the return and exchange or refund.

• We will provide a full refund or exchange if the item is confirmed as faulty or damaged upon receipt and inspection by our team.

• If the fault is not confirmed, we may refuse the refund or exchange and may ask for additional information or evidence to support your claim.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and resolve it.

Macleod Motor Co Ltd reserves the right to amend these terms and conditions at any time, without prior notice. Our faulty product return policy does not affect your statutory rights.